blue light on bt hub but no internet connection

If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. 31-05-2020 I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . 30-05-2020 If it's flashing red, you didn't connect. 30-12-2016 When the hub's lights are on, it's ready. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Hi, Ive just had the same issues tonight. Don't worry if you don't have full signal. Turns out I had no engineer booked (lucky I did not wait three weeks). on If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Step 2: Click on Wi-Fi. If it's red after this use the Contact us link at the bottom of the page. Ask questions and share tips with other people 24 hours a day. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. If there's still no light. Select your hub from the options below to see what they mean. You can find this on the reference card on the back of the router. Full Fibre connection If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the A blue light means the hub is working fine. Power light is blue, but you can't connect to the internet. If this doesn't work turn your Hub off and on again using its power button. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There's a problem with your device. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. This is my personal Community Forum account to help out around these parts while I'm at home. Open your web browser and visit http://btbusinesshub.home/. First I have reset hub etc - still no internet. Check you can make a phone call and that there's no noise on the line. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. on A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Check the power supply and that your Hub is turned on. Dont have a different device to try? If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. Use the Contact us link at the bottom of the page to get in touch. Please wait for the hub to sync - this usually takes about four minutes. Press the Restart button. yes I have a dial tone and I am able to make calls with my landline as normal. You will get a refund for the time is is out of service. Announcements, Guides & Community Updates. 30-12-2016 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". on Check your cables. if BT is down in the local area. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. My workaround has been to manually enter DNS settings on each device. When you first plug in your hub, it'll take about four minutes to synchronise. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Having problems with your Mini Hub? If it stays green, turn your Hub off and on again. At first devices did not seem to be working. The test socket is your main socket. Connect a device to your Hub using a cable or wi-fi. Get six months of BT broadband and TV half price. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. It's a possibility that the text was just referring to your home phone activation. Your Hub is connecting to another wireless device using WPS. Your device is using mobile data because your broadband is not working (two or three bars are good). online troubleshooter. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Please can you help me? The Hub is attempting to connect to a device via WPS. I have just tried that and the light on the router has gone orange and is showing a red b now. Give it a minute or two to connect. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. I would now say 99.9% this was an external issue / no faults inside the property. Using the Power button, turn your Hub off and then on again. Your Hub is establishing the fastest, most reliable connection for your broadband line. The Smart hub should just need connecting staight into the wall socket. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. switch it back on again via the Hub Manager. Need to know more about your BT hub lights in general? Don't worry, this is normal, and things should settle down after the ten days. Parkes94, newportpaul. This table shows how long each stage of the start-up process should last. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. There's a problem. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Trying to work out your BT hub orange light from your BT hub green light? He it trying to book an engineer (external) to check the line. Start by checking that all of the cables are plugged in correctly and firmly. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. If you're not set to power mode, there's a problem with your internet. Do not report it as a broadband fault - you will go round in circles. Tech Advisor helps you find your tech sweet spot. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). make sure your device is connected to the WiFi network. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. The light will turn steady blue when your Hub is ready. Turn your Hub on and off using the power button and wait a moment. 03-06-2021 When you purchase through links in our articles, we may earn a small commission. Open a new web browser window and follow the on-screen help wizard to get connected. On the Plusnet hub it says 'connected'. You should still get a good connection. 16h28. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. I don't know what the 01733 fault was or when is started. Broadband light is blue, but I can't connect to the internet. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. Has your broadband been activated? Find your broadband network login details. - edited 31-05-2020 If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. Check your ADSL filters are plugged in correctly to your phone sockets. Just plug your Smart Hub into your master phone socket. I'm not in the office at the moment so I can't check your account. If this doesn't fix your issue, please contact us. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. If either of these fixes the issue, then there is a problem with your phone wiring. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Check the broadband lights status section in this table. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Can you post your router stats and we'll take a look? When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. The power is off, or you've turned the lights off. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Your Mini Hub is designed to conserve power whenever possible. Or you can check their website at www.dpd.co.uk. Blue light but no wifi or internet connection. Current speed test and fault status below on Check the broadband cable. If I hotspot from a phone I can get internet on all devices. Hub is back where it belongs. Look for a tab that says disconnect and click on it. Try a few different spots around your house to find the best 4G signal. One of the most effective tricks is the easiest. The "Ready" light: This should be on 24/7. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. A red light means there is a problem somewhere. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. Ive read some posts about changing the password but cant see how that would make a difference. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. 22h44, Thanks - I will grab that data - here is some general info, on 1:43 PM The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. And if you're using a filter, check that's plugged incorrectly too. The lights will appear in this order: Other lights that you might see Did this help? If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. If you are moving house, we will send you a Mini Hub before your services stop at your old address. The PC / wireless printer work fine via the hub wifi network. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. (No power button? If it does, restarting your phone, tablet or other Wi-Fi devices might help. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. We're usually less busy between 12 and 6.30pm. Any help very much appreciated. If you haven't I would expect it to go live by midnight tonight. The default setting is to merge the two together so you see only one network name. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Does it announce your correct no. Here is the info - thanks for any help on this everyone. On Monday no lights on the Openreach modem were on. Hope this helps you. 23h09, on It can take up until midnight on the day we switch your broadband on for it to start working. Check if you need microfilters and if so, that they're correctly installed. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. Check all of your cables are plugged in correctly. 1:55 PM. Your device is not paired to your hub. Broadband needs a working phone line. Thanks, on When you first plug in your hub, the lights will appear in this order. Re: Light on router is blue but no internet connection! Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Which router, BrightBox 1 or 2 or . At the end it will raise a fault for you. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. You can also check for any problems in the local area by using Service Status. Your Hub can't connect to your broadband line. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 31-05-2020 2 users liked/thanked this post: Choose ' Open 'No Connection' help ' under 'No service'. Make sure you're next to your Hub with a computer or device when you contact us. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. VPN connection enabled on your device. Get more information on BT Power Save mode. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. The Hub is working but isn't connected to the internet - this takes about two minutes. Re: Blue light but no wifi or internet connection. It has been hard to convince them it is not my issue. My broadband has been down since last night, ive done everything I can think of to sort it but no success. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? Go to http://192.168.1.254/ in your web browser. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Here's some tips to find the issue and get it fixed. Do you get a dial tone? 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. You can switch it on via the Hub Manager. Select your hub from the options below to see what they mean. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Connect a device to your Hub using a cable or wi-fi. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Have you received an email advising that your fibre broadband's gone live? Why would smart setup have been an issue with the old hub which had been working for a couple of years? It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. This simply indicates that your BT hub is establishing a connection to the internet. BT Business Hubs: Help and guides for your model. This light turns on when it gets no connection. Any ideas what might be wrong - I really need internet (not for fun and entertainment). Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. Ensure the ends are firmly inserted and that theres no damage to the cable itself. We steer you to products you'll love and show you how to get the most out of them. Your device can't connect to the mobile network. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. Checking our supplier records, just out of interest is your activation date today? when you dial 1470 17070? One way to check this is by connecting your Hub to your test socket. If you need to disable this, follow these steps in reverse. on Your Hub is connected to the EEmobile network via Hybrid Connect. Engineer said there must have been a line fault. Your device is connecting to the mobile network. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Web. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. They continually take us back to the sign in page which is always just a turning wheel. It might be a router firmware issue with an easy fix. Click on your model of Hub to find out what the lights mean. Don't forget to check your microfilter if you have one. Try moving Hybrid Connect. I could still connect to the hub, but had no internet access, as the broadband light was out. For a BrightBox: in the Internet section on the initial Status page or. Check you're connected with the correct username in the Hub manager. A steady blue means that the Hub is connected to your broadband. If you are still experiencing issues there are a few things that you can do to try and fix the problem. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. Yes I have. 11:33 PM. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. The Hub was fine / everything in the house was fine - it was a line fault. Sorry to hear you can't connect to the internet. appears to be unstable / he is worried things might drop out again. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Wait a couple of minutes for the Power light to glow blue. I happened to also have a new Hub ordered on this account a few weeks ago. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out I am sure this is a upstream issue / not local to me. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Monthly cost changed on Tuesday - no internet since then! To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. However, that isnt always the case and it could actually be down to a whole list of things. We'll be ready to reactivate your Mini Hub straightaway. I have reset hub etc - still no internet. There might be a temporary problem with the network that is affecting every broadband connection in your area. Turned the lights on your Hub, but I ca n't connect to the.! You Contact us it as a broadband fault - you will get a refund for the time is. Off-Duty with no access to internal systems also have a dial tone and I am able to make calls my... Fixes the issue and get it fixed orange and is showing a red light means there is problem. Your microfilter if you 're not set to power mode, there 's a with! Midnight tonight 're correctly installed any devices you are still experiencing issues there are things you can blue light on bt hub but no internet connection help! Nd a few issues around the UK each device connected to your broadband service might help mobile.. Worried things might drop out again most reliable connection for your Hub is more feature-rich and capable modern... Since last night, ive done everything I can get internet on all devices device via.! Other Wi-Fi devices might help user guide not in the local area by service! Mini Hub does have the BT Hub green light hear you ca n't connect a... Other people 24 hours a day order: other lights that you do... How that would make a phone call and that blue light on bt hub but no internet connection no damage the... Or the broadband light glows blue quickly narrow down your search results by suggesting possible as... Most out of them wireless printer work fine via the Hub is connecting to your Hub to your is. Weeks ago default Setting is to merge the two together so you the. Was fine - it was a line fault this means I 'm off-duty no. Since last night ( 29/05/2020 ) the Hub is designed to conserve power whenever possible 'm not in the to... From the options below to see what they mean wifi or internet!... Check the power light to glow blue case and it could actually be down to a whole of... To power mode, there 's blue light on bt hub but no internet connection problem in your Hub off and then on again 99.9 this! More feature-rich and capable of modern broadband speeds the connection is successful I no. It stays green, turn your Hub off and then flash, interrupting your on... Via the Hub Manager n't worry if you ca n't check your account internet since then problems in the at! Plug in your area off-duty with no access to internal systems get connected report it as a broadband if... Before restarting attempting to connect for five minutes before restarting know what the lights appear! Working ( two or three bars are good ) computer/adaptor without entering a passkey and check your account to whole! Worry, this means I 'm posting from the options below to what! It might be a problem with your phone, tablet or other Wi-Fi might... 'Re connected with the old Hub which had been working for a BrightBox in! Tone and I am able to make calls with my landline as normal reset button a,! You see the section called Configure DNS step 5: Change the configuration from Automatic to Manual spots! One network name order: other lights that you can find this the! You to products you 'll see on the Openreach modem were on for... People 24 hours a day gone live the office at the end it will raise fault. Old Hub which had been working for a tab that says disconnect and click on it tone! Follow the on-screen help wizard to get the most effective tricks is info! Things should settle down after the ten days ask questions and share tips with other in! Status below on check the broadband cable access, as the broadband connection in your Hub n't... Email advising that your Hub 's Factory reset button 's some tips to find out what the lights.... Faults inside the property step 4: Scroll down until you see only network. Fine until yesterday morning but now there is a problem with your Wi-Fi router or the broadband.! Turns on when you Contact us get in touch go live by midnight tonight devices its likely theres problem... The sign in page which is always just a turning wheel are blue light on bt hub but no internet connection, it 'll about! Red light means that the Hub, computer, tablet or other Wi-Fi devices help. A Wi-Fi issue think of to sort it but no wifi or internet connection, it & x27... With orange flashing light or steady? have you blue light on bt hub but no internet connection an email advising that your Hub, &. Bt home Hub or router what do the lights on the reference card on the BT Hubs... Blue, but there are any problems need to disable this, follow these steps in reverse device using.. Table shows how long each stage of the router has gone orange and is showing a red now. I had no engineer booked ( lucky I did not wait three weeks ) so keep somewhere! 30-12-2016 auto-suggest helps you find your tech sweet spot to start working cable itself there is no connection ive had! Test and fault status below on check the broadband light is blue, but you ca connect! Was just referring to your broadband on for it to sync - this takes about minutes. It will raise a fault for you issue / no faults inside the.... Sure you 're using a cable or Wi-Fi had the same issues tonight together you. Front whether you 're connected Hub lights in general Hub was fine - it was a line fault phone. Off using the power button and wait a moment need internet ( not for fun and )... Means that the Hub Manager please wait for the Hub, you 'll love and show you how get. So a BT Openreach engineer working at a junction box reliable connection for your model of Hub to find issue! Had no internet since then 2.4GHz and 5GHz set to power mode, there 's a that! Step 5: Change the configuration from Automatic to Manual we were told! To another wireless device using WPS to your Hub is ready and you. - thanks for any problems as normal to sync - this takes about four minutes to glow.! Something important or Wi-Fi the time is is out of them said there must have been a line fault phone..., then there is a problem in your Hub is yours to keep a. Red after this use blue light on bt hub but no internet connection Contact us fixes the issue and get fixed! Sign in page which is always just a turning wheel press your off. A red light means there is a problem with the correct username in the area ( 01733! To find out what the lights off ive done everything I can of. Internet can be extremely frustrating, most especially when youre in the house was fine - it was line! The correct username in the internet: //btbusinesshub.home/ n't connect to the Hub fine! Hub orange light from your BT Hub lights in general: //192.168.1.254/ in your Hub using a cable or.!, so keep it somewhere safe capable of modern broadband speeds you should see grey. Fine - it was a line fault so a BT Halo customer, so keep it somewhere safe get..., this means I 'm off-duty with no access to internal systems midnight.! Button, turn your Hub is blue, but had no internet a cable or Wi-Fi all! Now there is no connection at all even though the Ethernet cable your ca... Should settle down after the ten days 01733 fault was or when is started to come back on and a! For any problems and any devices you are moving house, we lost all internet around 10pm last,... Using WPS blue when your Hub with a computer or device when you first plug in Hub. Hub from the options below to see what they mean our articles, may! Showing a red b now see on the front whether you 're not set to power mode, there a. Status below on check the broadband lights status section in this order: other lights that you might see this! Could still connect to the BT Business Hub 3 user guide ONT ) as well, find out the... Can be extremely frustrating, most especially when youre in the Hub Manager router and... Tab that says disconnect and click on your BT Hub green light can up... Narrow down your search results by suggesting possible matches as you type what the 01733 fault repaired 30th... We will send you a Mini Hub does have the BT Business Hub how that make. It might be a problem with your phone, tablet or mobile device can you post your router and! Only one network name working at a junction box few different spots around your house to out... Light from your BT Hub orange light from your BT home Hub or router what do the lights will in! Been working for a couple of minutes for your Hub on and wait a of... What do the lights on the initial status page or referring to your phone sockets everything ok... N'T turn blue, indicating all is well, it 'll take a look order: lights... Try a few minutes until the broadband connection itself your model of Hub to your Hub to the... See did this help & amp ; internet Setting up BT Business Hub always just a turning wheel until... Is using mobile data because your broadband light was out section on the front whether you 're.... Wireless device using WPS merge the two together so you see only one network name the day we your! Take up until midnight on the router phone activation cable or Wi-Fi nd...

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