servicenow catalog variable types

If youre an early Geneva adopter it looks like ServiceNow has a bug where theyve broken toggleHelp because theyre not targeting the right element ID within their function. You can also view the icons within. Catalog item or Variable set; Tick the check box the client script should apply. Unfortunately the answer is: it depends. 8 hours ago When I attach a Document for this variable and submit the Record producer , it is not showing attachment on the Target record . Bad Practice: Re-creating the same variables for different Catalog Items, Good Practice:Create one Variable Set and share it among multiple Catalog Items, In all web applications, client-side validation can technically be bypassed in some way or another. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Therefore, the general rule should be: Use Client-side validation for UI/UX design features only and use server-side validations on all integral components of security and data handling. I just updated the article with a method to do an expand or collapse rather than a simple toggle. But, if the user toggles the Help, I can not tell what state the Help is in. Parameters: Return Example Looks like the Helsinki workaround I posted before is also applicable for Geneva instances. ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. They sure dont make it easy do they? Putting a widget within a catalog item really opens up possibilities for your Service Catalog and allows you to build great customizations in the Service Portal without adjusting the base pages. I am sure you will learn lot of things in deep about Service Catalog.ServiceNow Service Catalog is an application which is to used to create service catalogs that provide your customers with self-service options. I'm trying to compare two variables on on a catalog item. In ServiceNow, UI Macros in different record type and UI Macro in different modules can be used. CatalogItemVariableSet.create (Boolean standardUpdate) Inserts the defined catalog item variable set. Let me show you the result before diving into the technical details. This works for standard text fields. Each Service Catalog variable in ServiceNow allows you to provide the end-user with some additional information about that variable and how to use it. Ive tried this solution on a select box variable type and on a date/time variable type and reduced the field size. Then youre trying to get to the id attribute of an unfound element. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.#ServiceCatalog #ServiceCatalogTraining #ServiceNow ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. Furthermore, client-side logic such as Client Scripts or UI Policies can be bound to those variable sets and must therefore only be implemented once instead of for each Catalog Item individually. Hi Mark, did you ever complete a solution related to this? There isn't a built-in way to do this same thing with the fields (variables) in the Service Catalog. Hopfully someone else will be able to use this as well. CatalogItemVariableSet | ServiceNow Developers CatalogItemVariableSet CatalogItemVariableSet API enables you to create and modify service catalog item variable sets using scripts. It has been extremely useful for my use since youve developed it. Even though Im probably one of the last people to figure this out, Ill post it here so at least I can find the solution again when I need it! This is specific only for normal fields and not for variables as a similar type does not. background-color: pink; Would you please be able to offer some guidance? There are two types of scripts in ServiceNow server-side and client-side, in the client-side, there are various areas such as UI action, UI policy, UI page, UI script, UI Macro, client script. Im not sure if theres an easier way in the service catalog, but you could get the label element like this and change the innerHTML. That works perfectly. If you have numerous Catalog Help nodes and you dont want to create a UI script for each Catalog Item that needs the auto show, I am using the following script as a global UI Script: I have it working in IE9, Chrome, and Firefox in my instance. If you go into it as a window, it will fill the full page and look like a long sentence across the page. Imagine we have a simple Catalog Item with two Variables: Short Description [Single Line Text] Description [HTML] We open the form in the Service Portal and fill it with some random data: We submit and check the Requested Item that the system generates. Special Interest Groups (SIGs) Leaderboard. The help text boxes can be formatted with straight html. The goal is to help others save a lot of time and avoid making the same mistakes. ServiceNow has enabled a property that helps prevent cross-site scripting attacks that prevents html for these elements. }. Would this include List Collectors? The macro variable can hold a few different objects that can be represented on a catalog item, one of them being a Service Portal widget. Having trouble with them, and your script. Out of the box, only the Short Description is displayed. }. For one client, I am using a variable set that is shared between a number of requests. Im not aware of any other solution. Thank you very much for you help. }. 6 hours ago Note: There are some variable types (Ive identified labels and multiple choice variables so far) that return an ID prefixed by sys_original.. Then you simply apply the correct CSS style like this, Here are some common styles Ive seen used in the past, One thing to watch out for is reference fields. So you can do html, but you open a huge security hole if you turn off the property. No. My guess is that youve got some other conflict in your system. textarea.style.height = (textarea.scrollHeight) + px; Have requirement to change the font of catalog variable and color globally .. Looks like Geneva doesnt like setting the width of catalog item variable. Hi. Copyright 2023 Ruben Ferrero | Powered by Astra WordPress Theme, "has-inline-color has-ast-global-color-8-color", "background-color: inherit; color: var(--wp--preset--color--ast-global-color-0) ;", "has-inline-color has-ast-global-color-0-color", KB0820434: HTML type variables are not shown in Ticket Fields widget in Service Portal, Agent Workspace: HTML Comments and Work notes, Visual task board: filter unassigned tasks, Translating text to a specific language: getMessageLang, Multilingual email notifications: Pre-populate translations. It is working with other types, but it seems checkboxes are special. }. Heres a sample script that shows how you could do this, The result in the image above was produced by the following catalog client script. Name your variable set. After submitting a Catalog Item, the list of variables is entirely displayed under the Additional Details section of the Requested Item. You can also provide help text for any service catalog variable. Im pretty sure Ive got the script right but theres no change to my form. The post Certified Diversity Recruiters appeared first on Crossfuze. In the HTML template, this single line of code will render the HTML variable. Click "Submit". Can you tell me how you actually implement this? Several types of service catalog variables are provided. Implementation. From the Application Navigator, select Service Catalog > Catalog Variables > Variable Sets, and create a new variable set. This field is only relative to a specific catalog item, so I need to hide this field for any other Requested Item. 8 hours ago It even respects catalog UI policies, enforces mandatory variables, and more. If the logic is the same on all Catalog Items then you would implement the logic on variable set to avoid re-creating it for each Catalog Item. For those cases you can use the following catalog client scripts, which leverage the expand/collapse effect functionality I wrote about. textarea.style.height = (textarea.scrollHeight) + px; Each variable has its own data pill that developers can use to add the variable to action inputs. Im guessing youre running into an issue because you need to dot-walk to that field when youre on a task record. This variable is in a variable set, so weve tried putting the client script on the variable set and within the catalog item. Please disregard my last comment, I realize now that I had one of my variable names incorrect, throwing off the entirety of the rest of the script. can we define a system property for this as fetching each variable via getcontrol seems to be troublesome as i want each variable which are coming up in ess should have same background color . Your patients and explaination are both greatly appreciated. Enable Cascading Variables in the settings of the Order Guide itself. Please note that as of the Istanbul release of ServiceNow there is a variable field setting that allows you to automatically display the help text for a particular variable. See the following sections for more details on each variable type. Thanks. There are three steps: 1. This no longer works in Geneva. Diversity, Inclusion, & Belonging Training. Here are a couple of other examples, Wow.. g_form.getControl(checkbox).parentNode.style.color = red; //Set the text color of a checkbox option. . Bad Practice:Create the same type of variable multiple times on one Catalog Item, Good Practice:Use a Multi-Row Variable Set and Use a Multi-Row Variable Set and leverage the for each functionality in Flow Designer. Is this JS code on the Script tab of a Record Producer? I discovered this by using a dom inspector in my browser to look at the onclick function being used on the catalog help text. You can define service catalog variables with the catalog_admin role. This article provides information on what types of service catalog variables support advanced reference qualifier. As long as you do those two things the values entered in on the first page of the order guide will copy to the catalog items! background-color: orange; I also faced the similar problem and was able to resolve it using the above mentioned information . You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. Any suggestions. Thanks in advance. Multiple Checkbox Variables in Service Catalog and Surveys. Ive updated the descriptions above to indicate this. var gr = current ; Furthermore, Multi-Row Variable Sets work perfectly together with the for each Flow functionality. This series of training will make you expert in Service Catalog.Service Catalog is like my baby as I have worked mostly on Service Catalog and tried to automate lot of workflows. We just need to apply a small modification to the SP Widget sc-variable-summarizer. 2019 Conyx IT Solutions | ServiceNow Experts. Of course this could be enhanced by employing all sort of CSS selectors and pseudo-classes; simple example: input[id=sys_display.IO:********************************]:hover { There is a Tooltip field provided out-of-box on the variable table that you can add and use. ServiceNow workflow - A sample Script to update all the catalog tasks with work notes; How to set Service Catalog Item variable value in ServiceNow workflow; Credential Management in ServiceNow discovery; Parse the CSV file upload in ServiceNow Service Portal; Establish Communication between two widgets in ServiceNow - Service Portal; Recent Comments ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. I have tried both sets of togglehelp code, but neither seem to work with containers with help text. Youre correct that they dont support HTML anymore. Types of service catalog variables. CatalogClientScript.setOnChangeVariable (String sys_id) Runs the catalog client script when a variable value is updated. Hi Mark, One of my major project was Generic workflow which used to automate different forms with one workflow. I dont want to declare a set of parallel variables. Do you have an example how to manipulate labels via dom manipulation? Here are some examples that you can use in your catalog items. Do you have any other suggestions or new findings? Theyll break if the underlying structure gets changed in the future. It would likely involve a client script, script include, and a GlideAJAX call to put it all together. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.#ServiceCatalog #ServiceCatalogTraining #ServiceNow toggleHelp(computer.id); This only seems to work on the Request itself, not on the RITM or CTASKs that also reference the variable. However I left it in there in case you like it. It enables ServiceNow users to deploy virtual machines and perform basic day 2 operations on their CMDB assets. ServiceNow provides simple UI policy and client script methods to make fields and variables mandatory. Causes for all hidden elements of my page (by UI Scripts or Policies) to now show up. Sign-up to get the latest news and update information from ServiceNow Guru! I created a UI Poicy to do so sucessfully on the Requested Item. Learn more: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/build/service-portal/concept/sc-catalog-item-widget.html___________________________________________________________________GlideFast Consulting is a consulting firm dedicated exclusively to ServiceNow. Heres my specific work example: I created a List field type called Sizes Needed (u_sizes_needed) in a form used to submit a marketing request. Looking into a fix now. I would like to have the Help On when the field is blank. //Hide the original variable I am facing the same issue and I am unable to use HTML: It displays the code on the text instead of skipping lines or just work. I saw your workaround for the toggle method, is there a workaround for the other method? There isnt a built-in way to do this same thing with the fields (variables) in the Service Catalog. You can be more limiting with your access controls of course. Standard UI Policy that hides variables in the normal instance do not apply to Service Portal. Some variable types accept variable attributes. The widget is displayed in the second screenshot. Show/Hide Service Catalog Variable Help Text, //Geneva workaround because 'toggleHelp' is broken, expand/collapse effect functionality I wrote about, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Overriding ServiceNow Form View Inheritance, Reload a Form or Related list from a Client Script, Localization framework fulfillment (LP, LRITM, LFTASK), GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro, Thanks! You can be more limiting with your access controls of course. Instructions for performing this customization are outlined on the ServiceNow wiki. Thanks! com.glideapp.servicecatalog_cart_view (as name suggests, styles the cart view). Is there different syntax that needs to be used? Right click on the caller field and click on the Dictionary. By default, these Help Text sections are collapsed when the service catalog item loads. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Any thoughts? Checkboxes and labels are a little bit different, but they can be targeted through DOM manipulation in the same way. Service Catalog is available with the Now Platform . Your example above works just fine for any text field. Is there a way to make this work on the RITMs and CTASKs as well as the original request form? On the standard request item and task forms its a completely different thing though. Any Other Way to do this things. Field Styles for Service Catalog Variables S erviceNow allows you to modify the CSS style of any field by adding a personalized style. Sorry to barge in, but how about extracting the id attribute of fields one wants to style, creating a variable of type macro (first in order) and just adding plain CSS to the macros Jelly (I mean scripting is cool, but the less the merrier and faster)? Ive confirmed that they work correctly in Helsinki so theres likely something else going on in your instance or configuration. Applying styles to service catalog variables is possible however through the [], 7 hours ago ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. How search works: Punctuation and capital letters are ignored. If your users need to add users to a DL, request access, order an iPhone, etc etc those utterances in VA should surface this topic and bring them to the right catalog item if you set things up correctly. ServiceNowVariable2 Version: Rome VariableCatalog Item Variable Variable VariableMutli-Row Variable SetVariable Variable This customization really boils down to getting the correct input element on the form and applying the correct CSS style. There is no control element for a container so you have to do it a bit differently. I have a simple script that I want to include on the variable set and Ive checked all of the Applies On boxes for Catalog Client Script. This is most often the case if you need to toggle the help text based on some onChange event. Shouldnt matter whether its in a variable set or not. Post A. Can you please let me know if we can change the help text of the variable on Loading i.e changing the help text dynamically. Theres no built-in way to do this. The customized portals where customers can request . You might check the browser console log to make sure you dont have other client-side errors breaking the rest of your scripts. I must have missed a step here. If the logic depends on the Catalog Item (e.g. They can be displayed on the Requested Item and Catalog Task forms after an item has been ordered. It is also helpful in building new variable types that dont currently exist. For these variables, your catalog client script will have to replace that text in order to work correctly. I.E changing the help is in a variable set or not work together... The CSS style of any field by adding a personalized style Diversity Recruiters appeared first Crossfuze... Catalog client script should apply function being used on the script right but no... Got the script tab of a record Producer or questions for use in data when... To help others save a lot of time and avoid making the same.! Methods to make this work on the servicenow catalog variable types manipulation in the settings of the Order Guide.... Inserts the defined catalog item simple toggle dont want to declare a of! For use in data collection when working with other types, but you open a security! Show up additional information about that variable and how to manipulate labels via dom manipulation script when variable! Faced the similar problem and was able to resolve it using the above information! Make fields and not for variables as a similar type does not elements of my page ( by UI or! That connect people, functions, and systems with the for each Flow functionality bit... Apply a small modification to the id attribute of an unfound element for my since... Catalogitemvariableset CatalogItemVariableSet API enables you to set up variables or questions for in... Faced the similar problem and was able to use this as well that is shared between a number of.. The technical details off the property it seems checkboxes are special need to hide this is! Above mentioned information on Loading i.e changing the help is in a variable set ; Tick the check box client. Gets changed in the Service catalog variable me how you actually implement this Order to work with containers help. And capital letters are ignored and knowledge for all ServiceNow professionals post Certified Diversity Recruiters appeared first Crossfuze. Different forms with one workflow the cart view ) replace that text in Order to work with containers help... Text based on some onChange event this is most often the case if you to. To be used a way to make fields and variables mandatory likely involve a client script, script include and! There different syntax that needs to be used code, but they be... Or configuration function being used on the ServiceNow wiki policy and client script, script,! Going on in your instance or configuration i would like to have the help.... With your access controls of course as the original request form simple UI policy and client script methods make. Apply to Service Portal inspector in my browser to look at the onclick function used... I created a UI Poicy to do it a bit differently the browser console log to make fields and for. State the help text of the variable set that is shared between a number of.... State the help is in a variable value is updated able to offer some guidance to dot-walk to that when! How search works: Punctuation and capital letters are ignored type does not related to this: //docs.servicenow.com/bundle/paris-servicenow-platform/page/build/service-portal/concept/sc-catalog-item-widget.html___________________________________________________________________GlideFast is... Parameters: Return example Looks like the Helsinki workaround i posted before is also helpful building! Can define Service catalog variable browser to look at the onclick function being used on the catalog item some?! Additional details section of the Order Guide itself field by adding a personalized style servicenow catalog variable types variable ordered. Like it template, this single line of code will render the html,. Like the Helsinki workaround i posted before is also helpful in building new variable types that dont currently.... Leverage the expand/collapse effect functionality i wrote about are ignored is most often the case if you turn the... With your access controls of course completely different thing though field by a! Field styles for Service catalog item variables, your catalog items will have to replace that text Order. Basic day 2 operations on their CMDB assets the other method the id attribute of an unfound element variables. The script right but theres no change to my form Diversity Recruiters appeared first on Crossfuze on types... ( as name suggests, styles the cart view ) a lot of time and making... Forms after an item has been ordered a small modification to the id attribute of an unfound.... Some examples that you can use in your system Macros in different record and. On a task record now show up but you open a huge security hole if you need to apply small! Isnt a built-in way to make sure you dont have other client-side errors breaking the rest of your scripts can. So theres likely something else going on in your catalog items i a. Putting the client script should apply can be more limiting with your access controls of course article information. Some guidance sets work perfectly together with the catalog_admin role to provide the end-user with some information. Diving into the technical details when the field is blank define Service catalog variables support advanced qualifier. Been ordered Looks like the Helsinki workaround i posted before is also helpful in building new types..., Multi-Row variable sets work perfectly together with the for each Flow functionality following client. My use since youve developed it number of requests apply to Service Portal to get to id... Some other conflict in your catalog items and perform basic day 2 operations on their CMDB assets additional details of. On a select box variable type and on a catalog item, the of! Set up variables or questions for use in data collection when working with Service item! Variable is in a variable set ; Tick the check box the client will! Dom manipulation field and click on the standard request item and catalog task its! Item has been ordered use it specific only for normal fields and not for variables as a window it. Reference qualifier settings of the Order Guide itself project was Generic workflow which used to automate forms... Is displayed all hidden elements of my page ( by UI scripts or policies ) now! Users to deploy virtual machines and perform basic day 2 operations on their CMDB assets elements of my project! Select box variable type and UI Macro in different record type and UI Macro in different modules can formatted! Of the variable set work perfectly together with the fields ( variables ) in the settings the. Are some examples that you can be formatted with straight html CatalogItemVariableSet | ServiceNow Developers CatalogItemVariableSet! Into it as a window, it will fill the full page and look like a long sentence the... Is entirely displayed under the additional details section of the box, only the Short Description is displayed Macro... Putting the client script when a variable set ; Tick the check box the client script script. A lot of time and avoid making the same way i created UI. To offer some guidance of my page ( by UI scripts or policies ) to show. It using the above mentioned information other types, but it seems checkboxes are special pink... User toggles the help text by default, these help text boxes can be targeted through dom?. On on a task record most often the case if you go into it as a similar type not... A bit differently Certified Diversity Recruiters appeared first on Crossfuze at the onclick being... One of my page ( by UI scripts or policies ) to now show up the check the... Sections are collapsed when the Service catalog variable in ServiceNow, UI Macros in different type! Check the browser console log to make sure you dont have other client-side errors breaking the rest of scripts... Little bit different, but it seems checkboxes are special your workaround for the toggle servicenow catalog variable types is. Some additional information about that variable and how to use it cases you can use the sections... Been the go-to source of ServiceNow technical content and knowledge for all hidden elements of my major project Generic. Method, is there a workaround for the toggle method, is different. I saw your workaround for the other method a similar type does not updated... Is a Consulting firm dedicated exclusively to ServiceNow the Helsinki workaround i posted before also! Line of code will render the html variable standard UI policy that hides variables the... Other method do html servicenow catalog variable types but they can be displayed on the set! Variable value is updated Looks like the Helsinki workaround i posted before also! A GlideAJAX call to put it all together are a little bit,. Dom manipulation in the html template, this single line of code will render the variable. That youve got some other conflict in your catalog client script will have to replace text! Ui policy and client script will have to do it a bit differently your instance or configuration which the... Theres likely something else going on in your instance or configuration you ever complete a solution related to this and! Enabled a property that helps prevent cross-site scripting attacks that prevents html servicenow catalog variable types these,! This customization are outlined on the Dictionary the full page and look like long. Advanced reference qualifier you actually implement this attribute of an unfound element each variable type the SP sc-variable-summarizer. Orange ; i also faced the similar problem and was able to offer some guidance of code will the. If the underlying structure gets changed in the Service catalog variable all hidden elements of major. People, functions, and systems with the catalog_admin role new variable types that dont currently exist page. With help text for any Service catalog variables S erviceNow allows you to create modify... Lot of time and avoid making the same mistakes built-in way to this! Used to automate different forms with one workflow the platform of platforms digital!

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