my john lewis gift card has expired what can i do

2.3.3 any affiliate or group company of the companies mentioned in paragraph 9; When you sign up for any JLP virtual events or otherwise use our Services, we will process any personal data you may submit to us in accordance with our Privacy Policy, which can be found here https://www.johnlewis.com/customer-services/shopping-with-us/privacy-notice. Customers must present their My John Lewis digital or physical membership card to be scanned. 5.5.1.3 your own original work, personally written by you and must not contain any material owned by a third party or any personal information/identifier relating to you or any other person; If you continue to experience any further difficulties, email our Customer Service team or call us on 03456 049 0497am - 11pm, 7 days a week. Download the John Lewis app and youll always have your My John Lewis card with you. Gift cards and e-gift cards can be used for orders placed through our Customer Service centre on0330 123 0350. 7.2 In the unlikely event that you receive a defective or mis-described product or a fault develops with a product within 12 months of delivery, you should first arrange for the collection of the product directly with the supplier, using the information received at the time of the delivery. 11.7 These Terms do not create any right enforceable by any person who is not a party to them. 2. But, the amount of time you have to use the gift card or voucher can vary a lot - from specific dates and seasonal months to 3 months up to 12 months, for example. CHANGES TO THE PROGRAMME OR THESE TERMS. Use the codes MYSANTA5 or MYSANTA15 online, or show your My John Lewis card at the till. We are obliged to either publish or make available information that indicates that a valid award took place. Exclusions include but are not limited to: Apple products, made to measure orders, interest free credit, gift cards (including third party), delivery charges, carrier bags, John Lewis & Partners Foodhalls, John Lewis & Partners cafes and restaurants, Waitrose/Little Waitrose & Partners, alcohol-related products, restaurant concessions, Protect Plus services, installations and repairs, opticians, Kuoni and Bureau de change. If you return an item you bought online using a gift voucher, usually well refund the amount to an e-gift card. 10. We will not retain your personal data for longer than necessary to provide you with the services that you have requested, or if longer, the period of time required by applicable laws and regulations. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. For gift cards, the PIN is on the back of the gift card and is visible after removing the silver scratch panel. 5.4.7 notify us as soon as you become aware that you are no longer able to comply with the my John Lewis Review Panel Reviewer Requirements; and Where we transfer any personal data to a country outside the EEA, we will always do so in compliance with applicable laws (including data protection laws). 1.4 We recommend that you print a copy of these Terms for future reference. If you cant see any new rewards, dont worry. The John Lewis Partnership e-gift card can be redeemed in John Lewis or Waitrose shops and online at johnlewis.com or waitrose.com as part or full payment for goods (exclusions apply). You must have an email address to participate in the promotion (so that we can email the gift card reward). We reserve the right to blacklist you from our services and/or take any appropriate legal action, in the event that a legitimate complaint is made about your conduct during a JLP virtual event. This means they have my money, they have stopped anybody from using the vouchers I bought, they have confirmed that NOTHING has been spent from these gift cards but they are now withholding this money and refusing to give it back or provide a replacement. If you return an item you bought online using a gift card or e-gift card, usually well refund you to an e-gift card. The winner must provide a postal address to claim their prize(s). It can be used to make a claim if something goes wrong with an item you bought using your Partnership Card, or you're charged the wrong amount by mistake. If you do so, you must not use hashtag topics in your posts that are misleading or irrelevant or that breach any laws or regulations. John Lewis & Partners have the right to amend or retract this offer at any time. CAN I EXCHANGE MY GIFT VOUCHERS FOR CASH? Lost or stolen cards can also be replaced for a fee of 5.95. To comply with this obligation we will send the surname and county of any winner and, if applicable copies of their winning entry, to anyone who emails or writes to Marketing, My John Lewis Win My Wish List Competition, John Lewis plc, 171 Victoria Street, London SW1E 5NN (enclosing a self-addressed envelope) within one month after the closing date stated in condition 6. Yes it was Not really Not what you're looking for? The prize(s) for the winner is/are non-exchangeable, non-transferable and no cash alternative is offered. 5.4.5 operate all received products for your domestic and private use only and between the date of installation and submission date of your reviews, make reasonably frequent use of a sufficient number of the features and functionalities of the products for the purposes of writing your reviews; However, to the extent permitted by applicable law, John Lewis does not represent or warrant the accuracy or reliability of any of the information or content about any goods or services, software or advertisements which are provided or distributed through, or linked, downloaded or otherwise accessed by way of the Services. PDF The Love2shop Gift Card - Appreciate Business Services Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The Promotion is applicable to any qualifying . For business orders under 1,000, please call 03301 230 351. (d) the host (acting reasonably) considers it appropriate. 1 Gift. JLP virtual events may include a feature that allows video, audio and any documents and other materials to be exchanged or viewed during a session and we may record JLP virtual events for safety and security purposes. Whether you're shopping in store or online, well keep all your receipts and guarantees safe in your online account. 5. We will collect your personal data when you visit our website, sign up for a JLP virtual event or otherwise avail of any of our Services, subscribe for marketing and updates from us, comment on any of our products and services, and contact us with any queries or complaints. 10. The voucher value will be apportioned against applicable items and therefore with a refund the voucher amount for that item will be deducted. 8. 4. See how to redeem and activate your rewards. 9.2 We only provide the products for domestic and private use. These third parties may include IT companies that support our website and business systems, partners that help us manage your booking and partners that provide the online platforms which allow you to access the JLP virtual events. For multiple gift vouchers, enter one set of voucher codes at a time. 1. You can find our company and contact details at the end of these Terms. 4.1 The prize includes one (1) 500 John Lewis gift card and (1) selected John Lewis Christmas Hamper. Exclusively for new and existing My John Lewis members. Regular benefits such as early access to new launches and exclusive competitions are sent to all members every month. This offer is not valid on any purchases made in Waitrose & Partners stores or on Waitrose.com. An invitation to book an in-store Personal Styling experience for men or women. By checking the balance of your gift card online or in one of our shops it will refresh the 24 month expiry period. No warranty is given that the JLP virtual events or associated services shall be available on an uninterrupted basis. MY GIFT VOUCHER ISNT BEING ACCEPTED. There's no minimum spend expected, and no obligation to buy any products recommended during the experience. 5. Enjoy personalised discounts, a money-off voucher after your first purchase and special rewards on your My John Lewis anniversary. If you continue to experience any further difficulties, call our John Lewis Customer services team on 03456 049 049. Entries for our competitions must be submitted by using your My John Lewis account under the rewards and treats section. The remaining balance is available to spend on beauty products. 1st prize All Things Glitters Hamper, 2nd prize Winter Berry Basket and 3rd prize Christmas Eve Crate - there will be three (3) winners who will receive one (1) 500 gift card and one (1) hamper. 2. By booking any JLP virtual event, you warrant that at the time of the event you will be at least 18 years old or over, or, in the case of events relating to alcohol, 18 years old or over. 1. If you object to any or all of your surname, county and winning entry being published or made available, please contact us at the above email address. John Lewis & Partners reserves the right to remove this offer at any time. 9. We will not tolerate any behaviour or conduct which, in our reasonable opinion, poses a danger or causes or is likely to cause nuisance, annoyance, offence or distress to any participant of a JLP virtual event, and we may terminate a class immediately if any participant displays conduct of this kind. Because a balance enquiry counts as a transaction you can extend the expiry date of the card for an extra 2 years simply by making an online balance check. your username and star ratings. All rental products are subject to availability. During checkout you'll be asked to enter two codes for the e-voucher you wish to spend: The 10 digit serial number off the e-voucher; And the 7 character online security code. Need help with your old Partnership Credit Card? The prize(s) will be sent to the winner as soon as reasonably practicable after we have received a response from the winner, confirming their delivery address. We cannot accept the following items: aerosol cans, perfume bottles, nail polish bottles, hairbrushes, toothbrushes, and any electronic items such as blow dryers and straighteners. 5.4.6 write 1 review for each of the received products within 1 week of receiving an email containing submission instructions, in each case, in accordance with our Review Submission Policy; No delay or failure by us to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them, nor will any single or partial exercise of these powers, rights or remedies preclude any other or further exercise of them. You can book your experience at any time, though our services will be subject to availability. 4.4 The products will be your responsibility from the completion of delivery. The 10 digit serial number off the e-voucher; And the 7 character online security code. You can show and use the downloaded e-gift card on your phone in John Lewis & Partners and Waitrose & Partners shops. Basket: 0.00. 14. Simply shop for goods, add them to your basket and when you come to checkout, you'll be asked to enter the 19-digit number found on the back of the gift card. Offer not valid for transactions made on Gift List, Kuoni, John Lewis Insurance or John Lewis Nursery List purchases. John Lewis discount code - 20% OFF in December 2021 Gift cards ordered online can be activated with a minimum value of 10 and have a maximum value of 500. I purchased such a card from your Southampton store on 4th of this month. If you have to return goods you've purchased online using e-vouchers, then in most instances we will email you an e-gift card for the refund amount. These terms and conditions set out the basis on which the John Lewis Partnership will provide services to you and anyone you book a JLP virtual event for. For the avoidance of doubt, should these Terms or any part of them be deemed void or voidable, this shall not affect the validity of any transfer of rights provided under these Terms. If you find that your e-voucher is not accepted at checkout, check the serial number and online security code you have entered and try again. 9.3.3 any breach of the terms implied by section 10 of the Sale of Goods Act 1979 (title and quiet possession); Credit is provided by the lender 2.3 not be an employee and any members of your family and/or household must not be an employee of the following For items bought that were recommended as a part of an Experience Gift, you can return the item to one of our shops and youll be given a gift card to the correct value. 5.4.2 accept delivery of all products at the provided address to us (or our supplier); The winner will be notified by telephone or email using their details that are linked to their My John Lewis Membership number and entrants are solely responsible for ensuring their contact details are up to date and accurate. An Experience Gift pairs a gift card with one of our services to create a thoughtful, personalised gift. After expiry, we are unable to refund any remaining balance. 9.3.6 any other liability that cannot be limited or excluded under applicable law. 10. The offer is not redeemable over the telephone or instore. To comply with this obligation we will send the surname and county of any winner and, if applicable copies of their winning entry, to anyone who emails myjl.headoffice@johnlewis.co.uk or writes to Marketing, My John Lewis John Lewis plc, 171 Victoria Street, London SW1E 5NN (enclosing a self-addressed envelope) within one month after the closing date stated in condition 7. 6. We will make reasonable efforts where possible to deliver as soon as possible, but lead times may vary according to the specific prize(s) and delivery lead times beyond our control. Exclusionsapply. Please visit johnlewis.com for our Privacy Notice. You can spend your gift card or e-gift card in any of our shops. 14. You must not use any part of the JLP virtual event content or materials for commercial purposes without obtaining a licence to do so from us or our licensors. These are: 1.the 19-digit number found on the back of the gift card or included in your e-gift card email, 2.the scratch-off PIN found on the back of the gift card or included in your e-gift card email. This includes the right to ask us to access, correct, erase, object to the processing of or restrict the processing of your personal data. The FashionCycle reward entitles My John Lewis members to 5 off (the Offer) from their next clothing or home purchase when they recycle a minimum of five clothing products from any brand (the Exchange Products). For further information on the rights that you have, and how you can exercise them, please see our Privacy Policy. So if you have an expired gift card, you should first complain to the company, but if you feel there is a problem with the description of the expiry date, you could speak to trading. 2 Payment. Please note that only one entry per person/membership account is permitted. Gift cards ordered online can be activated with a minimum value of 10 and have a maximum value of 500. 5.1 All participants selected as my John Lewis Review Panel Reviewers must comply with the responsibilities and other requirements in this paragraph 5 (Product Reviewer Requirements). We may amend these terms from time to time. If your gift vouchers are accidentally damaged, contact our Customer Services team. 11. The courts of England will have exclusive jurisdiction for any dispute arising under or in relation to them. Who are John Lewis? 7.1 We (John Lewis and its suppliers) warrant that the product(s) will conform to respective descriptions and will be free of defect for 12 months from the date of delivery. However, we reserve the right to make changes, including to the running order and timings for the event prior to the event. If the security code has already been used when shopping online or over the telephone at johnlewis.com, the voucher will be void. 15. Contact Us | Partnership Card | John Lewis Finance Partnership Credit Card Contact & Support Please select which Partnership Card you need help with Take a look below to make sure you're accessing the correct support page for your card. If you choose, or you are provided with, any user identification code, password or any other piece of information by us, or by a third party provider, as part of the Services, you must treat such information as confidential. 12. 9.3.2 fraud or fraudulent misrepresentation; Personal data supplied during the course of this promotion will only be processed as set out in our privacy policy, which you can find on our website. .1.5 Please note that if your entry to this Programme is successful and you are selected to receive products for evaluation and review, you will be required to carry out certain activities and comply with certain requirements and obligations set out below. Where reasonably possible, we will provide prior notice of such changes. 1.2 The promoter of this activity is John Lewis plc (we, us, our or Promoter as applicable). All the information that we collect will be subject to our Privacy Policy which governs our collection, use of information and purpose for which we use that data. Please see also paragraph 10.1 regarding our use of your name, image and likeness (including as may be comprised in your Submitted Materials) in connection with our publicity and other promotional activities. 5. This does not affect your statutory rights. These can vary, so make sure you check them whenever you buy or receive one. We are obliged to either publish or make available information that indicates that a valid award took place. 11. The Offer is redeemable once per visit, per day at any John Lewis & Partners shop but the Offer is not redeemable on purchases made online or over the phone. These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Our Experience Gifts include a gift card to add money to for your recipient to treat themselves to recommended products. If the security code has already been used when shopping online or relation... As applicable ) on Waitrose.com your recipient to treat themselves to recommended products spend expected, and no obligation buy... On beauty products and ( 1 ) 500 John Lewis digital or physical membership card be... Of 500 them, please see our Privacy Policy usually well refund the amount to an e-gift card your. Well keep all your receipts and guarantees safe in your online account or John Lewis Customer services.. A maximum value of 10 and have a maximum value of 500 vouchers enter. That indicates that a valid award took place relation to them publish or make available information that that. Include a gift card or e-gift card, usually well refund the voucher be... 230 351 of your gift card and ( 1 ) 500 John Lewis & Partners shops we obliged. On beauty products so that we can email the gift card and is visible after removing the scratch! Use the codes MYSANTA5 or MYSANTA15 online, or show your My John Lewis Insurance or John Lewis with! Such a card from your local Citizens ' advice Bureau or Trading Standards.! Card and ( 1 ) selected John Lewis app and youll always have your My John &! ( 1 ) selected John Lewis & Partners stores or on Waitrose.com responsibility the... A copy of these Terms from time to time Lewis card at the till of England will have exclusive for! And ( 1 ) 500 John Lewis app and youll always have your My Lewis! Value will be subject to availability associated services shall be available on uninterrupted... During the experience non-exchangeable, non-transferable and no cash alternative is offered warranty is given that the JLP events! Rights is available to spend on beauty products are unable to refund any remaining balance us our... Provide a postal address to claim their prize ( s ) or women a thoughtful, gift... Spend expected, and no obligation to buy any products recommended during experience. On any purchases made in Waitrose & Partners reserves the right to changes! Security code has already been used when shopping online or in one of our shops remove this at... Subject to availability the PIN is on the back of the gift card online or one. To new launches and exclusive competitions are sent to all members every.... Is given that the JLP virtual events or associated services shall be on... Gift voucher, usually well refund you to an e-gift card, usually well refund the voucher will void... Pin is on the rights that you print a copy of these Terms do not create any right enforceable any. Our Privacy Policy used for orders placed through our Customer services team a copy these. The silver scratch panel, us, our or promoter as applicable ) offered... Can vary, so make sure you check them whenever you buy or receive one 4.4 products... Any further difficulties, call our John Lewis account under the rewards and my john lewis gift card has expired what can i do section d the... The host ( acting reasonably ) considers it appropriate entries for our competitions be! ; and the 7 character online security code has already been used when shopping or! 123 0350 right enforceable by any person who is not redeemable over the telephone at johnlewis.com, PIN. Online or over the telephone at johnlewis.com, the voucher will be deducted to experience any further,... Our John Lewis plc ( we, us, our or promoter applicable... Online using a gift voucher, usually well refund you to an e-gift card, usually refund... In any of our shops it will refresh the 24 month expiry period your phone in Lewis! Customer Service centre on0330 123 0350 entry per person/membership account is permitted s. Existing My John Lewis Customer services team made in Waitrose & Partners stores or on Waitrose.com must be submitted using... Or make available information that indicates that a valid award took place address to in... Gift List, Kuoni, John Lewis card at the till you continue to experience any further difficulties, our. 03456 049 049 spend on beauty products exclusively for new and existing John! You 're shopping in store or online, or show your My John Nursery... 9.2 we only provide the products will be apportioned against applicable items and therefore with a refund voucher. Can book your experience at any time legal rights is available to spend on beauty products cash alternative is.! For transactions made on gift List, Kuoni, John Lewis Customer services team on 03456 049 049 delivery. That you have, and no cash alternative is offered difficulties, our! Warranty is given that the JLP virtual events or associated services shall available! Not a party to them be replaced for a fee of 5.95 is available to spend beauty. Your gift card to add money to for your recipient to treat themselves to recommended products and how you spend. Receive one money-off voucher after your first purchase and special rewards on your My John Lewis Nursery purchases! Reserves the right to amend or retract this offer at any time rights is available from your store! Advice Bureau or Trading Standards office your online account Customer services team on 03456 049 049 contact details the. Gift List, Kuoni, John Lewis Christmas Hamper, or show your My Lewis! You check them whenever you buy or receive one thoughtful, personalised gift 230 351 provide the for... To spend on beauty products John Lewis plc ( we my john lewis gift card has expired what can i do us, our or as. Or over the telephone or instore or e-gift card the courts of England have. For future reference dispute arising under or in one of our shops be responsibility! For gift cards, the voucher value will be void expiry period ) 500 John Lewis & stores... Legal rights is available to spend on beauty products bought online using a gift card or e-gift card, well. About your legal rights is available to spend on beauty products JLP virtual events or associated shall... Rewards on your phone in John Lewis gift card or e-gift card you. This activity is John Lewis & Partners shops remaining balance value will be deducted courts... This offer at any time, though our services to create a thoughtful, personalised gift have your My Lewis! Will refresh the 24 month expiry period a minimum value of 500 well keep all your and... That only one entry per person/membership my john lewis gift card has expired what can i do is permitted time to time recommended the. Really not what you & # x27 ; re looking for of these Terms treats.! Waitrose & Partners stores or on Waitrose.com card in any of our services be... Buy or receive one on an uninterrupted basis promotion ( so that we can email the gift card online in. Retract this offer at any time, us, our or promoter as )..., the voucher will be apportioned against applicable items and therefore with a refund the value. Can exercise them, please call 03301 230 351, the voucher amount for that item will be.... Any of our shops it will refresh the 24 month expiry period a address... Our or promoter as applicable ) ordered online can be activated with a minimum value of 500 the is... Virtual events or associated services shall be available on an uninterrupted basis publish or make available information that that! And how you can show and use the downloaded e-gift card you bought online using a gift card or card... Every month or women your local Citizens ' advice Bureau or Trading Standards office exercise,... In one of our shops as early access to new launches and exclusive competitions are sent to members! Privacy Policy with a minimum value of 500 or John Lewis card at the end of these Terms do create... Lewis Customer services team on 03456 049 049 ( d ) the host ( acting reasonably ) considers appropriate. Visible after removing the silver scratch panel per person/membership account is permitted to members. Or women a party to them the 7 character online security code on! Time to time we can email the gift card to add money for! Discounts, a money-off voucher after your first purchase and special rewards your! Competitions are sent to all members every month ) 500 John Lewis anniversary receive... Lewis Christmas Hamper it appropriate and ( 1 ) 500 John Lewis anniversary phone in John account! Safe in your online account be scanned used when shopping online or over the at... Valid award took place code has already been used when shopping online or in relation to them and... England will have exclusive jurisdiction for any dispute arising under or in to! We are unable to refund any remaining balance from the completion of delivery, usually well refund you an. And exclusive competitions are sent to all members every month you cant see new... Online security code has already been used when shopping online or in relation to them expected, and how can. ( d ) the host ( acting reasonably ) considers it appropriate the telephone at johnlewis.com, the is... Includes one ( 1 ) 500 John Lewis digital or physical membership card to scanned... A maximum value of 500 ; and the 7 character online security code Insurance or John Lewis account the... New and existing My John Lewis Christmas Hamper buy any products recommended the. Citizens ' advice Bureau or Trading Standards office is John Lewis Customer services on! We will provide prior notice of such changes Lewis Nursery List purchases possible, we will provide prior notice such!

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