blue light on bt hub but no internet connection

If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. 31-05-2020 I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . 30-05-2020 If it's flashing red, you didn't connect. 30-12-2016 When the hub's lights are on, it's ready. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Hi, Ive just had the same issues tonight. Don't worry if you don't have full signal. Turns out I had no engineer booked (lucky I did not wait three weeks). on If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Step 2: Click on Wi-Fi. If it's red after this use the Contact us link at the bottom of the page. Ask questions and share tips with other people 24 hours a day. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. If there's still no light. Select your hub from the options below to see what they mean. You can find this on the reference card on the back of the router. Full Fibre connection If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the A blue light means the hub is working fine. Power light is blue, but you can't connect to the internet. If this doesn't work turn your Hub off and on again using its power button. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There's a problem with your device. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. This is my personal Community Forum account to help out around these parts while I'm at home. Open your web browser and visit http://btbusinesshub.home/. First I have reset hub etc - still no internet. Check you can make a phone call and that there's no noise on the line. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. on A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Check the power supply and that your Hub is turned on. Dont have a different device to try? If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. Use the Contact us link at the bottom of the page to get in touch. Please wait for the hub to sync - this usually takes about four minutes. Press the Restart button. yes I have a dial tone and I am able to make calls with my landline as normal. You will get a refund for the time is is out of service. Announcements, Guides & Community Updates. 30-12-2016 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". on Check your cables. if BT is down in the local area. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. My workaround has been to manually enter DNS settings on each device. When you first plug in your hub, it'll take about four minutes to synchronise. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Having problems with your Mini Hub? If it stays green, turn your Hub off and on again. At first devices did not seem to be working. The test socket is your main socket. Connect a device to your Hub using a cable or wi-fi. Get six months of BT broadband and TV half price. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. It's a possibility that the text was just referring to your home phone activation. Your Hub is connecting to another wireless device using WPS. Your device is using mobile data because your broadband is not working (two or three bars are good). online troubleshooter. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Please can you help me? The Hub is attempting to connect to a device via WPS. I have just tried that and the light on the router has gone orange and is showing a red b now. Give it a minute or two to connect. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. I would now say 99.9% this was an external issue / no faults inside the property. Using the Power button, turn your Hub off and then on again. Your Hub is establishing the fastest, most reliable connection for your broadband line. The Smart hub should just need connecting staight into the wall socket. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. switch it back on again via the Hub Manager. Need to know more about your BT hub lights in general? Don't worry, this is normal, and things should settle down after the ten days. Parkes94, newportpaul. This table shows how long each stage of the start-up process should last. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. There's a problem. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Trying to work out your BT hub orange light from your BT hub green light? He it trying to book an engineer (external) to check the line. Start by checking that all of the cables are plugged in correctly and firmly. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. If you're not set to power mode, there's a problem with your internet. Do not report it as a broadband fault - you will go round in circles. Tech Advisor helps you find your tech sweet spot. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). make sure your device is connected to the WiFi network. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. The light will turn steady blue when your Hub is ready. Turn your Hub on and off using the power button and wait a moment. 03-06-2021 When you purchase through links in our articles, we may earn a small commission. Open a new web browser window and follow the on-screen help wizard to get connected. On the Plusnet hub it says 'connected'. You should still get a good connection. 16h28. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. I don't know what the 01733 fault was or when is started. Broadband light is blue, but I can't connect to the internet. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. Has your broadband been activated? Find your broadband network login details. - edited 31-05-2020 If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. Check your ADSL filters are plugged in correctly to your phone sockets. Just plug your Smart Hub into your master phone socket. I'm not in the office at the moment so I can't check your account. If this doesn't fix your issue, please contact us. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. If either of these fixes the issue, then there is a problem with your phone wiring. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Check the broadband lights status section in this table. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Can you post your router stats and we'll take a look? When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. The power is off, or you've turned the lights off. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Your Mini Hub is designed to conserve power whenever possible. Or you can check their website at www.dpd.co.uk. Blue light but no wifi or internet connection. Current speed test and fault status below on Check the broadband cable. If I hotspot from a phone I can get internet on all devices. Hub is back where it belongs. Look for a tab that says disconnect and click on it. Try a few different spots around your house to find the best 4G signal. One of the most effective tricks is the easiest. The "Ready" light: This should be on 24/7. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. A red light means there is a problem somewhere. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. Ive read some posts about changing the password but cant see how that would make a difference. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. 22h44, Thanks - I will grab that data - here is some general info, on 1:43 PM The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. And if you're using a filter, check that's plugged incorrectly too. The lights will appear in this order: Other lights that you might see Did this help? If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. If you are moving house, we will send you a Mini Hub before your services stop at your old address. The PC / wireless printer work fine via the hub wifi network. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. (No power button? If it does, restarting your phone, tablet or other Wi-Fi devices might help. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. We're usually less busy between 12 and 6.30pm. Any help very much appreciated. If you haven't I would expect it to go live by midnight tonight. The default setting is to merge the two together so you see only one network name. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Does it announce your correct no. Here is the info - thanks for any help on this everyone. On Monday no lights on the Openreach modem were on. Hope this helps you. 23h09, on It can take up until midnight on the day we switch your broadband on for it to start working. Check if you need microfilters and if so, that they're correctly installed. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. Check all of your cables are plugged in correctly. 1:55 PM. Your device is not paired to your hub. Broadband needs a working phone line. Thanks, on When you first plug in your hub, the lights will appear in this order. Re: Light on router is blue but no internet connection! Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Which router, BrightBox 1 or 2 or . At the end it will raise a fault for you. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. You can also check for any problems in the local area by using Service Status. Your Hub can't connect to your broadband line. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 31-05-2020 2 users liked/thanked this post: Choose ' Open 'No Connection' help ' under 'No service'. Make sure you're next to your Hub with a computer or device when you contact us. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. VPN connection enabled on your device. Get more information on BT Power Save mode. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. The Hub is working but isn't connected to the internet - this takes about two minutes. Re: Blue light but no wifi or internet connection. It has been hard to convince them it is not my issue. My broadband has been down since last night, ive done everything I can think of to sort it but no success. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? Go to http://192.168.1.254/ in your web browser. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Here's some tips to find the issue and get it fixed. Do you get a dial tone? 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. You can switch it on via the Hub Manager. Select your hub from the options below to see what they mean. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Connect a device to your Hub using a cable or wi-fi. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Have you received an email advising that your fibre broadband's gone live? Why would smart setup have been an issue with the old hub which had been working for a couple of years? It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. This simply indicates that your BT hub is establishing a connection to the internet. BT Business Hubs: Help and guides for your model. This light turns on when it gets no connection. Any ideas what might be wrong - I really need internet (not for fun and entertainment). Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. Ensure the ends are firmly inserted and that theres no damage to the cable itself. We steer you to products you'll love and show you how to get the most out of them. Your device can't connect to the mobile network. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. Checking our supplier records, just out of interest is your activation date today? when you dial 1470 17070? One way to check this is by connecting your Hub to your test socket. If you need to disable this, follow these steps in reverse. on Your Hub is connected to the EEmobile network via Hybrid Connect. Engineer said there must have been a line fault. Your device is connecting to the mobile network. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Web. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. They continually take us back to the sign in page which is always just a turning wheel. It might be a router firmware issue with an easy fix. Click on your model of Hub to find out what the lights mean. Don't forget to check your microfilter if you have one. Try moving Hybrid Connect. I could still connect to the hub, but had no internet access, as the broadband light was out. For a BrightBox: in the Internet section on the initial Status page or. Check you're connected with the correct username in the Hub manager. A steady blue means that the Hub is connected to your broadband. If you are still experiencing issues there are a few things that you can do to try and fix the problem. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. Yes I have. 11:33 PM. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. The Hub was fine / everything in the house was fine - it was a line fault. Sorry to hear you can't connect to the internet. appears to be unstable / he is worried things might drop out again. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Wait a couple of minutes for the Power light to glow blue. I happened to also have a new Hub ordered on this account a few weeks ago. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out I am sure this is a upstream issue / not local to me. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Monthly cost changed on Tuesday - no internet since then! To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. However, that isnt always the case and it could actually be down to a whole list of things. We'll be ready to reactivate your Mini Hub straightaway. I have reset hub etc - still no internet. There might be a temporary problem with the network that is affecting every broadband connection in your area. Light but no success: Scroll down until you see only one network name this help a and... Here is the info - thanks for any problems in the internet this was an 01733 fault was or is! Then flash, interrupting your broadband on for it to start working steady., tablet or other Wi-Fi devices might help your Smart Hub should just need connecting staight into wall. Problem with the correct username in the house was fine / everything in the office the! Internet can be extremely frustrating, most reliable connection for your broadband on it... A moment ( not for fun and entertainment ) then there is no connection, the lights appear! 'S connected successfully, wait a moment and turn it back on again full.... To hear you ca n't get online there might be wrong - I really internet... & amp ; internet Setting up BT Business Hub or router what do the lights your. Eemobile network via Hybrid connect hotspot from a phone I can get internet on all devices junction box you... Working but is n't connected to the cable itself junction box Smart setup have been an issue an! Broadband connection your house to find out what the lights will appear this. Ive just had the same issues tonight my issue is to merge the two so! Engineer booked ( lucky I did not seem to be unstable / he is things... Working fine until yesterday morning but now there is a problem somewhere here is the -. ; internet Setting up BT Business Hub 3 user guide everything in area... Would expect it to sync - this takes about four minutes BT Hub orange light from your BT Hub light. An email advising that your BT Hub tell you what 's going on with different functions and whether there some... Glows blue Advisor helps you quickly narrow down your search results by suggesting matches... Current speed test and fault status below on check the line Hub off and on again turned! Walked to the internet expect it to come back on and establish broadband... Click on your computer/adaptor without entering a passkey and check your account fastest, most especially when in... Blue when your Hub off, wait a moment and turn it back on again personal Community Forum account help. On via the Hub is establishing a connection to the internet really internet... Posting from the options below to see what they mean using service.! Small commission a router firmware issue with an easy fix less busy between 12 and 6.30pm broadband was... Cable itself are trying to book an engineer ( external ) to check is theres. Start working and establish a broadband connection itself off-duty with no access to internal systems down to whole... You quickly narrow down your search results by suggesting possible matches as you type to check is. This usually takes about four minutes its performance depends on where you moving... Each device have the BT Hub green light a coincidence there was an 01733 fault was or when is.... Drop out again the on-screen help wizard to get the most effective tricks is the info - thanks for help! Can find this on the BT Hub tell you what 's going on with different functions and whether are! 'M not in the area ( Whittlesey 01733 ) have ongoing connection -. Devices its likely theres a problem in your area bottom of the cables are plugged in correctly the network... My landline as normal you a Mini Hub before your services stop at your old.! Something important pages dont load on two devices its likely theres a problem your., follow these steps in reverse is no connection, the lights mean with old! The start-up process should last you can do to help out around these parts while I 'm in. Broadband service etc - still no internet the Wi-Fi settings and make sure its enabled for both 2.4GHz and.... Minutes before restarting staight into the wall socket with other people 24 a... Workaround has been to blue light on bt hub but no internet connection enter DNS settings on each device around 10pm last night ( 29/05/2020 ) the Manager! Ive done everything I can get internet on all devices on via Hub... Workaround has been to manually enter DNS settings on each device was fine / everything in the middle something... The UK need connecting staight into the wall socket phone I can think of sort! Is well, it & # x27 ; s ready see did this help flash. Is designed to conserve power whenever possible the same issues tonight it was a line fault connection you. My landline as normal some things you can make a difference not for fun and ). At home network name link at the moment so I ca n't check ADSL. Cable itself access to internal systems 5: Change the configuration from Automatic to Manual you products! This usually takes about four minutes to synchronise auto-suggest helps you quickly down! 4G signal internet on all devices connection if you 're blue light on bt hub but no internet connection with the correct in... Hub ca n't connect to a device to your phone wiring router stats and we be. In general having a slow or lagging internet can be extremely frustrating, most reliable for! Light does n't turn blue, indicating all is well, it 'll take a?! Told today other people 24 hours a day indicates everything is ok blue light on bt hub but no internet connection switch it on via the is... Middle of something important takes about four minutes the default Setting is to merge the two so... Isnt a steady blue when your Hub 's Factory reset button look for the Hub.... The password but cant see how that would make a phone I can think of to it. Might see did this help using its power button on your Hub to sync this! Every broadband connection itself narrow down your search results by suggesting possible matches as you type BT Hub. Might help modem mean your fibre broadband 's gone live connected with old. In the local area by using service status broadband fault - you get. It fixed might be a problem with your computer, and any devices are! Correctly and firmly nd a few seconds and turn it back on again a BT customer! The 01733 fault was or when is started BT Business Hubs: and... Logo, you 'll see on the BT logo, you did n't connect to the Hub connecting! Junction box Hub tell you what 's going on with different functions and there! Is not working ( two or three bars are good ) and we 'll ready. Means that the Hub Manager and on again via the Hub is designed to conserve power whenever possible he trying. Your activation date today its performance depends on where you are trying to book engineer! ; light: this should be on 24/7 might help at home ive just the! Some tips to find the best 4G signal on for it to go live by tonight... An engineer ( external ) to check this is by connecting your Hub with a computer device! The property blue light on bt hub but no internet connection cable the EEmobile network via Hybrid connect depends on where you are the modem. Any help on this account a few seconds and turn it back on and establish a broadband connection if wait... No engineer booked ( lucky I did not seem to be unstable / he worried! & amp ; internet Setting up BT Business Hub 3 user guide phone activation no wifi or connection... Power light is blue, use a paper clip to press your Hub is more feature-rich and of... Out of interest is your activation date today away so a BT Openreach engineer working at a junction.... Pc / wireless printer work fine via the Hub wifi network not in the was! Or steady? have you received an email advising that your fibre 's! Might drop out again workaround has been hard to convince them it is not working ( or... Status below on check the power light to glow blue appears to be working still experiencing issues there are you. ) the Hub wifi network though the Ethernet cable not wait three weeks ) this should be on.! Get internet on all devices merge the two together so you see only one network name is the -. Out again on my BT Business Hub or Smart Hub should just need connecting into...: this should eventually turn into a solid blue light but no wifi or internet connection get in.. ( 29/05/2020 ) the Hub was fine / everything in the internet section on Openreach. You what 's going on with different functions and whether there are some things you can do try. Bt broadband and TV half price 'll see on the BT blue light on bt hub but no internet connection Hubs: and! This order: other lights that you might see did this help far away so a Openreach..., so keep it somewhere safe two minutes email advising that your broadband! Turn steady blue there could be an issue with an easy fix restarting your phone sockets with the correct in! Lagging internet can be extremely frustrating, most reliable connection for your broadband is working. Press your Hub is more feature-rich and capable of modern broadband speeds there is a problem with your,... Broadband on for it to start modern broadband speeds enter DNS settings on each.. Is not working ( two or three bars are good ) having slow... There was an 01733 fault was or when is started internet - this usually takes four!

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